Membership Services Director

Ed Thomas YMCA of McCook Job Announcement 


Job Title:  Membership Services Director 

Status: Full-time Salary: Commensurate with experience 

Reports to: CEO Revision Date: August 2021 



POSITION SUMMARY: Directs all aspects of Membership Services for the YMCA of McCook. Primary duties include membership recruitment and retention, new member onboarding, and the supervision of subordinate staff. In addition, this position will play a significant role in marketing efforts for the YMCA including but not limited to social media, email communications, and membership marketing campaigns. Develops, plans and implements new procedures and methods to achieve strategic goals within the department. Implements YMCA Best Practices in all aspects of membership. The Membership Services Director will be an integral team player in all areas of the YMCA. 


ESSENTIAL FUNCTIONS: 1. Stays current with national YMCA trends and program models and implements membership strategies that promote the recruitment of new members and retention of existing members.  Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction. 2. Creates a member-focused culture and models relationship-building skills in all interactions.  Fosters a climate of innovation and resolves problems to ensure customer satisfaction. 3. Conducts research and develops peer relationships to meet current membership trend. 4. Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed.  Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Subordinate staff to include Service Desk Attendants and Building Supervisors. 5. Promotes program and membership enrollment in interactions with existing and potential members and in the community. Coordinates with Program Directors on marketing efforts to maximize enrollments and provides ongoing support to on related issues.  6. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances. 7. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions. 8. Organizes membership drives at community events to promote the YMCA. Develops and maintains collaborative relationships with community organizations. 9. Implements marketing and online platforms for social media, email, website, and other marketing platforms.  10. Manages, updates, and maintains membership and program registration data base. 

Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : ""

Job Function : ""

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