We are seeking an individual with a cross of interpersonal skills and sales experience to help round out our customer care team in our Gothenburg, Cambridge, Alma and McCook markets.
The Sales/CSR Associate is the first point of contact for customers who are interested in services provided by Pinpoint or its affiliates; therefore, a positive first impression is an important aspect of this position. He/she is responsible for assisting customers with internet service issues, including installation, discontinuance, changes in service, and billing. This individual must be proactive in recognizing the needs of customers, providing solutions or referring customers to associates who will be able to provide quick and accurate resolutions to their problems.
The Sales/CSR Associate should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The Sales/CSR Associate will also be actively involved within the market they are in. This includes but is not limited to going to Chamber of Commerce events, external promotions and any other activity that is identified as being of value to promote Pinpoint and its products in the market.
The Sales/CSR Associate will be expected to increase customer growth of the specific markets they are responsible for through various sales techniques including door to door marketing which may require working after regular office hours. This person will need to focus on the revenue streams each customer brings to the company and be charged with maintaining and increasing Pinpoint’s market penetration in the identified markets.
Ability to work in a multi-tasking environment
Excellent customer relationship skills, both on the telephone and in person
Ability to persuade
Effective problem-solving skills
Ability to work with a Team
Microsoft Office (Word, Excel, Outlook)
Knowledge of the skills that other associates have in order to respond to customer needs
Understanding of the billing process
Knowledge of the most current products and services provided by Pinpoint.